Linked Communications Managed Services
for Telephony Peripherals
Managed Services for Telephony Peripherals helps organisations make the transition and helps them to see the benefits of increased efficiencies, improved productivity and minimised downtime. Our focus is on delivering value to your organisation, helping you to meet the challenges whilst making the most of the opportunities presented by today's business and technology environments.
Our Managed Services comprises a range of offerings designed to keep your business operating safely and efficiently regardless of size or sector.
Managed Services allows your IT Department to concentrate on IT related matters providing a clear focus on aligning the outcomes of your organisation while minimising problems. We provide KPI's directly linked to the efficiency of your Telephony Peripheral equipment and services with a tailored reporting system.
Linked Communications is proactive in our approach to minimising your IT resources being used to fix telephony peripheral issues. Our 3 Tier system will assist in identifying problems before they happen, keeping your organisation running smoothly and efficiently with minimal downtime.
Our highly trained team will offer your organisation peace of mind, ensuring all your needs and enquiries are handled from start to finish; you shouldn't have to be a telephony peripheral expert. Our Managed Services will take care of your telephony peripheral equipment so you can focus on running your organisation.
Our Technical Team and Account Managers will help you think ahead by assisting your IT Department with advice tailored to suit your specific requirements and planning for future upgrades. Our proactive support and tailored solutions ensures that your telephony peripheral equipment is always up-to-date and supports any new platforms introduced.
By using our Managed Services, we aim to improve your operational efficiency and reduce the amount of time and resources your IT Department allocate to resolving Telephony Peripheral issues. This will assist in alleviating your team to focus on their specialised field and IT related matters. Our Team will be accountable and ensure we are providing effective reporting so you can gauge our work flow and performance while showing the improvements in efficiency and productivity.
As part of our Managed Services, we will deliver, install and train your staff rather than just delivering a box ensuring users are confident with their product. Our Sales & Support personnel are available via our Help Desk. If there are any issues with a product, our Help Desk Team are contactable on 1300 914 123 for immediate Level 1 Support. If the issue is not able to be resolved over the phone, we will escalate the job to Level 2 and send our technical staff on-site to assess and rectify the issue. Level 3 support provides quick and easy product replacement. Our warehouse maintains available warranty stock if the products require replacement. Level 3 support ensures a warranty product will be replaced in 24 hours by our team, eliminating the wait for manufacturer replacements. On extra-ordinary urgent requirements outside the normal procedures, we will deliver same day warranty replacements within Metro Areas and 1-2 Day's for Regional Areas.
All Warranty Replacement Stock will be conducted through our own stock alleviating wait times for clients and ensuring a no-fuss experience when engaging Linked Communications; this is a key benefit of our Managed Service and Help Desk.
Our technical team will assist in the deployment of all telephony peripheral equipment ensuring an easy transition and migration from equipment to equipment.
We provide reporting on Sales, Warranty Returns, Service Jobs Logged, Outcomes and SLA's to ensure your KPI requirements are met.