Why choose Linked Communications?
Linked Communications incorporating Linked Comms is an Australian company which specialises in Telephony equipment which includes, headsets, Audio and Video Conferencing Solutions, PABX equipment, Gateways, DECT Handsets, Security Systems, Navigation Equipment, and IP telephony. Linked Communications is also the Australian Distributor for DASAN Freemate Wireless and Corded Headsets and associated products. Most importantly, we offer a Managed Service to cover all products and equipment.
Linked Communications is a Vendor Neutral supplier and is a Technically Accredited Partner with all vendors. We also specialise in Telephone Headsets for UC, MS, Office 365, USB, Bluetooth and traditional corded and wireless headsets.
Linked Communications is on multiple Government panels such as the below mentioned just to name a few:
Government Contract Panel
What differentiates us from others is our Managed Services.
Deliver, deploy, install and train staff
Staff may call our Help Desk for any issues relating to peripheral equipment for immediate assistance. If the issue is not able to be resolved over the phone, we will escalate to our technical team who will call out on site.
If your product needs to be replaced, we will have designated warranty stock on hand for immediate replacement. This will ensure a warranty product will be replaced within 24 hours by our team, instead of waiting on the manufacturer to do so.
We offer our technical and sales/support staff on any major roll out of peripheral equipment.
We have the technical expertise who specialise in special modifications.
We provide Monthly reports (refer to below) on sales, warranty returns, service job logged, outcomes and SLA’s. This will be in both Word and Excel format. (No cost to customer)
Our mission statement at Linked Communications is to " Transform the way you do business ". Our aim is to provide you with competitive prices and a tailored solution for your individual business requirements. Most importantly, Service will always be our focus.
Linked Communications has the technical expertise and resources to successfully provide integrated technology solutions to help you transform the way you do business.
Linked Communications strives to maintain knowledge and sensitivity of the impact of race/ethnicity inclusive of Aborignal and Torres Strait Islanders, gender, sexual orientation and gender identity throughout the workplace. Linked Communications current efforts continue to reflect our commitment to enhancing diversity, equality and inclusion.
Linked Communications is a;
Accredited Jabra Premium Partner
Accredited Poly Video and Audio Partner
Accredited Poly Headsets Partner
Accredited Yealink Audio and Video Solution Provider
Accredited Konftel Partner
Accredited Sennheiser Partner
Linked Communications is the appointed Australia Distributor for Dasan Headsets.
Linked Communications is the appointed Australian Distributor for IPN Headsets.
Dealing with faulty products and warranty claims can be a hassle, so we like to make everything as easy as possible for you. So you don't have to deal with faceless manufacturers outside of Australia, we will handle it for you. Just let us know if your product is experiencing problems, and we will do the rest. We do of course have an obligation to the manufacturers to do some troubleshooting to try to get your product back up and running, so please call us at a time that is convenient for you to do this.
The warranty that is provided with your product is a direct manufacturer’s warranty. Some products may carry a longer warranty period than others.
You may be responsible for returning the faulty product to the manufacturer. Please ensure that you ONLY send back the item listed, not any additional cables or accessories that have been purchased with them. If you’re not sure what that means for you, just ask us. We'll be happy to help!
Linked Communications only supply genuine manufacturer equipment. At no time will we ever supply or recommend 'after-market' or 'knock-off' products. All our products come packaged by the manufacturer with the official documentation, warranty and SKU and serial codes. All our products are fully endorsed and supported by all the manufacturers we supply on our website.
Linked Communications offers a Managed Service whereby we deliver, install and train customers rather than just delivery a box. Furthermore, we have sales and support staff available to our customers via our Help Desk. If there is an issue with any product you purchase from Linked Communications, all you need to do is call our Help Desk number for immediate support. If the issue is not able to be resolved over the phone, we will send our technical staff to your premises to rectify.
If your product needs to be replaced, we will have designated warranty stock at all times to ensure quick and easy replacement of all faulty items. This will ensure a warranty product will be replaced within 24 hours by our team, instead of waiting on the manufacturer to do so. If an item is urgent we will deliver same day.
On special projects we offer to deploy your Telephony peripheral equipment as part of our service. We will have our technical team on site to roll out the products on any projects, thus alleviating your team from this task.