Opening a new business two weeks before Melbourne’s second wave COVID-19 lockdown in mid-2020 was not the ideal start for Sage Family Lawyers. Sage’s carefully laid plans were immediately in disarray. The serviced office space the specialist family law firm was using became redundant with everyone working from home, and the main office phone number was diverted to the mobile phone of Practice Manager Stephanie Pearce. “It was terrible because I couldn't transfer calls, so I’d